Performance Assessment and Benchmarking

ometimes called assessments or needs analysis, assessing the performance of non-core mission support services is a reasonable and prudent practice of high performing organizations.  Call them what you want, far too often organizations fail to assess their performance and rarely compare themselves to known performance benchmarks.

The Portolan Group provides unbiased and wholly objective performance assessments for central office, technology, food service, transportation, maintenance, custodial, grounds, and the IT systems that support these functions.  While our principal focus is educational institutions, we have also done assessments for non-education government entities.

Our assessments include the review of financial data, operating practices, procedures and outcomes.  Assessment findings and recommendations address the financial and operational improvement opportunities for your current service delivery model and, at the request of the client, can include comparisons to alternative service models.